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Customer Service

Our goal is to ensure that your program succeeds regardless of where it is being implemented. We’re here to make sure you get the support you need.
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FEATURES

What is provided?

Eednred global rewards provide a team of customer service agents to ensure fast order processing and assist redeemers. We provide global coverage in local languages and have a physical presence in Asia, Europe & America.
With stringent SLAs, we are also on top of all processes, complying with local regulations on the processing of personal data, including being GDPR compliant.
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Physical Gift Cards

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Merchandise

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Physical Gift Cards

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BENEFITS

Programme Benefits

Fast

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Variety

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Reliable

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Low Fees

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ABOUT

What is provided ?

Edenred Global Rewards provide a team of customer service agents to ensure fast order processing and assist redeemers. We provide global coverage in local languages and have a physical presence in Asia, Europe & America.

With stringent SLAs, we are also on top of all processes, complying with local regulations on the processing of personal data.

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HOW IT WORKS

An intuitive process to kickstart your program

Whether you are setting up a completely new program or expanding and existing one, our team is ready for you.

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1

Select countries

Choose among the 90+ countries covered by Edenred Global Rewards

2

Select your gift category

Choose from a generous choice of digital, physical, or merchandise gifts.

3

Find the best operation model

Enjoy the flexibility to choose a model that best fits your needs: API integrated, offline, or one of our out-of-the-box solutions.

4

Customize to perfection

Tell us your specific needs (redemption platform, reports, invoicing process, add-on capabilities) and we’ll partner with you to perfect a solution.

Explore our worldwide coverage

We have been helping clients around the world in more than 90 countries for 10 years offering up-to-date, innovative, and scalable catalogues.

COVERAGE

Explore our offering

TESTIMONIALS

What Our Customer Says

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John Doe

General Manager, ABC Company

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John Doe

General Manager, ABC Company

CASE STUDIES

Our experience with others

FMCG Company , 20 Oct 2022

B2B & B2C Rewards program, For business partners/ Channel management,...
100% customization for FMCG company’s channel management for b2b and b2c rewards in 28 European countries, APAC, and Africa Overview/ Problem:The client was previously using a “one size fits all” solution for channel management.Their platform was not well collaborated for all countries, resulting in inconsistency between markets resulting in branding misalignments, currency discrepancies, and language barriers.They were also adopting older...
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Aviation Company , 20 Oct 2022

Employee recognition, For HR, Aviation industry
Designing a modern and digital recognition program that provides end-to-end employee recognition management Overview/ Problem:The client needed a centralized platform for all countries with similar features and standardized branding for all countries.They were also looking for an all-inclusive solution for employees from rich catalog selection to order reception and customer service. Modern and avant-garde technology was required to ensure GDPR...
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IT/ software company , 1 Aug 2022

IT/ software company, PRM program, For business partners, Channel management
Building consistency and control for an IT company’s rewards platform in 53 countries Overview/ Problem:The client has repeated the same channel management program, paying one single supplier per country for replicated solutions that are uncustomized.They did not have a centralized platform to manage multiple suppliers, currencies, and sites efficiently, causing a loss of productivity and revenue. Due to frazzled management,...
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Hospitality company , 1 Aug 2022

Hospitality company, ERM Program, Employee recognition, For Human Resource
Digitally revolutionizing employee and contractor engagement for a 15,000-employee Hospitality business Overview/ Problem: After an audit, we found the client’s current program to be outdated with an unattractive incentive and engagement point system. There was also limited customization and personalization in their reward program to cater to 15,000 employees spread over 49 different countries. The client did not have an...
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What’s Happening

INSIGHTS

Press Release
22 Jul 2022

Edenred expands its Ticket Mobilité partner network...
Sorare, founded in 2018, is a French fantasy sports platform based on non-fungible tokens (NFTs). Today, more...
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Press Release
16 Jun 2022

Edenred expands its Ticket Mobilité partner network...
With this new partnership, Edenred is offering users of the Ticket Mobilité solution a mobility experience that...
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News
15 Jun 2022

Edenred launches “Move for Good”, a global...
Edenred is launching “Move for Good”, a global sustainability program enabling its transport and mobility clients to mitigate...
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View all insights

Engage your stakeholders with an intuitive rewards platform

90 countries, 400+ catalogues, multiple rewards type, in one single platform.

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